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The development of medical devices, especially ventilators, requires not only state-of-the-art technology but also reliable support for engineers and product developers. Macawi, a leading provider of respiratory technology, recognizes the importance of technical assistance in accelerating innovation. This story outlines the tech support process for Macawi customers who have invested in the evaluation kit of a Macawi product.
When a customer begins working with the evaluation kit of the corresponding Macawi product, they embark on a journey to integrate advanced respiratory technology into their ventilator designs. This process can pose technical challenges, ranging from hardware integration to software configuration and troubleshooting. Timely and expert support is vital to overcome hurdles, ensuring that development stays on track. We can also support with testing documentation and compliance reports during the certification process of your ventilator.
At the heart of Macawi’s technical support is Koen Gruitrooij, a specialist dedicated to assisting customers with all aspects of the Macawi Respiratory Module, Macawi Turbine Blower and Macawi SERA technology. Koen acts as your primary point of contact for technical queries, providing reassurance and guidance throughout the development cycle. His role is not just to answer questions, but to actively empower customers to solve problems and optimize their use of the Macawi evaluation kit. The expert guidance of Koen is included in the investment of the Macawi evaluation kit.
Our shared journey begins with a kick-off session led by Koen to guide you through the first steps how to get operational with the evaluation kit and start testing the Macawi product and integration into your ventilator. From there, we remain at your side with expert advice, technical support and practical solutions tailored to your needs.
When a customer encounters a technical issue or has a question about the Macawi product, they reach out to Macawi tech support via email, phone, whatsapp or wechat. Need a deeper discussion? We can quickly schedule a video call or even arrange an on-site visit when needed.
Koen Gruitrooij receives the inquiry and responds within one businessday or two, acknowledging the customer’s request and gathering any additional information needed to diagnose the issue.
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Koen ensures that the customer’s issue is fully resolved by following up with additional guidance or clarification as needed. He remains available for further questions, building a relationship of trust and reliability.
"We bring hands-on experience with international regulatory frameworks including FDA, CFDA, MDR, GOST, ANVISA and others. That means you benefit from proven strategies, practical tips, and insider knowledge. The “do’s and don’ts” of global compliance come included with our partnership."
